Credit card or prepaid card -- Fees or interest -- Complaint #6106929
Complaint Overview
Complaint ID: 6106929
Company: U.S. Bancorp
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Colorado
ZIP Code: 80129
Date Received: 2022-10-19T12:00:00-05:00
Date Sent to Company: 2022-10-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/22 I placed an order with XXXX XXXX in the XXXX XXXX that totaled {$120.00}. That did not include transportation charges. I asked them to advise me of what the transportation charges would be before accepting and shipping my order. The next day they told me how much that would cost, and I decided not to proceed and told them to cancel my order. My problem is that my credit card company did not refund the foreign transaction fee of {$1.00} and also refunded me {$1.00} less than the original purchase amount. To correct this I am seeking a refund of {$2.00}. I just want to be made whole for a transaction that never went forward and was cancelled.
Frequently Asked Questions
What is Complaint #6106929 about?
Complaint #6106929 was filed against U.S. Bancorp regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2022-10-19T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.