Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #6105406
Complaint Overview
Complaint ID: 6105406
Company: Xoom Corporation
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
State: New Jersey
ZIP Code: 07306
Date Received: 2022-10-19T12:00:00-05:00
Date Sent to Company: 2022-11-03T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In early XXXX I created a new account with the money transfer company Xoom, in order to execute an international money transfer to a friend in XXXX. This was for soccer players to participate in a soccer camp in XXXX. With the Xoom transfer limit of {$1000.00}, I had to make two separate transfers, because my total transfer target was about {$2000.00}. I entered the information for my transfer into the online form and the first transfer with an amount of a bit under {$1000.00} was approved and completed a few days later ( Transaction # : XXXX ). A few days later I wanted to do the second transfer and followed the same steps as in the first transfer. But shortly after submitting my transfer request via the online template, I got a notification that my transfer was not approved and not executed. The note asked me to call a phone number and Xoom agent to provide more details about the transfer and answer question. I did that and explained in the call what the transfer was about. But the situation was not resolved in that phone conversation. I was told that I have to wait until a decision on my money transfer would be made and that I would receive the result via email. A few days later I received an email saying that my transfer was continued to be rejected. No specific reason was provided and I was only given the opportunity to ask for an additional review. I asked for that additional review, but on XX/XX/2019 I received an email from Account Compliance of Xoom, saying " Based on a thorough review of your transactions and/or your recipients transactions, we have decided to close your account. This decision is final and can not be appealed. " ... " We are unable to provide any more information regarding this Issue and any future correspondence will not be answered. '' I was given no explanation of why my second transfer was denied and why my account was closed. The account remains closed until now and nobody can give me a reason why. I even contacted the XXXX, the company who apparently owns the money transfer service Xoom. But they only said that they can not help me and that this would be something I have to address with Xoom itself.
Frequently Asked Questions
What is Complaint #6105406 about?
Complaint #6105406 was filed against Xoom Corporation regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-10-19T12:00:00-05:00.
How did Xoom Corporation respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Xoom Corporation?
Yes, visit the Xoom Corporation company profile at readthecomplaint.com/company/xoom-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.