Credit card or prepaid card -- Problem with fraud alerts or security freezes -- Complaint #6092079
Complaint Overview
Complaint ID: 6092079
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with fraud alerts or security freezes
State: California
ZIP Code: 91910
Date Received: 2022-10-16T12:00:00-05:00
Date Sent to Company: 2022-10-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On my XXXX Credit report is showing two credit cards that are not mine. Both are with CITICARDS CBNA One was opened on XX/XX/XXXX with the credit limit of {$11000.00} Other was opened on XX/XX/XXXX with a credit limit of {$16000.00}
Frequently Asked Questions
What is Complaint #6092079 about?
Complaint #6092079 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2022-10-16T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.