Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #6090175
Complaint Overview
Complaint ID: 6090175
Company: Netspend Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: Illinois
ZIP Code: 62226
Date Received: 2022-10-15T12:00:00-05:00
Date Sent to Company: 2022-10-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I had an account with XXXX and after a payment was deducted from my card account. I cancelled the XXXX. Following my cancellation XXXX XXXX XXXX email informing me they were issuing me a refund {$15.00} and that I would receive the refund before XXXX. The refund was placed into my Netspend all access account. Subsequently the funds were removed back out of my NetSpend all access account without my permission. I then contacted my card account issuer NetSpend all access. Who confirmed the refund and reversal by XXXX. Netspend to my dispute along with the copy of the email I'd received from XXXX. and made me pay fees to get a new card. On XXXX I received a written letter from NetSpend XXXX XXXX had XXXX XXXX XXXX for {$15.00} and completely ignoring the reversal of the refund back from my account ( done without my permission ) which was the basis of my dispute. On XXXX ( the date of this complaint ) I contacted NetSpend all access customer XXXX. claim # XXXX and was given the run arround by several different employees. Though only one would provide name and Id # and that would be XXXX. another named XXXX and XXXX refused to provide Id numbers.
Frequently Asked Questions
What is Complaint #6090175 about?
Complaint #6090175 was filed against Netspend Corporation regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2022-10-15T12:00:00-05:00.
How did Netspend Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Netspend Corporation?
Yes, visit the Netspend Corporation company profile at readthecomplaint.com/company/netspend-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.