Mortgage -- Trouble during payment process -- Complaint #6089783
Complaint Overview
Complaint ID: 6089783
Company: Bank Of America, National Association
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: California
ZIP Code: 93065
Date Received: 2022-10-15T12:00:00-05:00
Date Sent to Company: 2022-10-15T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
On XX/XX/XXXX, we filed complaint XXXX XXXX. We have tried to find out what the problem was for two years as we kept getting delinquent notices, please review the prior documentation regarding this case. BofA was supposed to make the payments from a BofA escrow account to BofA 's mortgage. After countless phone calls and in person visits and raising this up to supervisors at BofA nothing was resolved. Every month a credit was made from our XXXX account to BofA escrow account on time. It seemed that no one at BofA could help us resolve this issue. We decided to cancel the BofA escrow account because of their incompetence in making our payments on time. We received a check dated XXXX for closing this escrow account on XXXX. We never found out where a payment was missing since the inception of our mortgage. BofA 's response to our initial complaint through CFPB, was received and there was one sentence that pointed out where the problem was, " Please note, this check included a refund of the payment received in XX/XX/XXXX in the amount of {$1400.00} '' I am an XXXX XXXX and the horror you have put me through since the inception of my mortgage could have been resolved over this two-year period with the countless phone calls visiting branches imploring for help and assistance. Please review the letter received.
Frequently Asked Questions
What is Complaint #6089783 about?
Complaint #6089783 was filed against Bank Of America, National Association regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-10-15T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.