Checking or savings account -- Managing an account -- Complaint #6087135
Complaint Overview
Complaint ID: 6087135
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: Illinois
ZIP Code: 604XX
Date Received: 2022-10-14T12:00:00-05:00
Date Sent to Company: 2022-10-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened up a highschool account for my daughter. 2 years ago it was changed to the regular checking account. I was not given any reminders when it changed over, as to am I still linked to her account. In XXXX my daughter started school at XXXX. She received an email through the school where someone offered her a job which turned out to be a scam. While the checks were pending my daughter asked that the checks be stopped by Chase who refused. Chase decided that they were going to make the checks available in good faith, so by daughter dispersed the checks that was deposited into her account before she realized that it was a scam. My daughter and I contacted Chase about XXXX times concerning this issue. We were told that they were locking her account for 10 days to see if those checks or others were going to through. Also we were told that the if she didn't pay the {$2600.00} overdraft within that 10 days that they were going to close the account. The last conversation was on XX/XX/XXXX. I looked at my account on the XXXX and found that the money was taken out of my account without prior alert. First I feel like there should have been some type of letter to let me know that I was still connected. Secondly we were lied to about what was to happen with the account. Thirdly I think that it's fair that I get my money back and contact made to my daugter to make arrangements with her to pay the money. That money that was taken out was for home improvements that underway.
Frequently Asked Questions
What is Complaint #6087135 about?
Complaint #6087135 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-10-14T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.