Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6084329
Complaint Overview
Complaint ID: 6084329
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Georgia
ZIP Code: 306XX
Date Received: 2022-10-13T12:00:00-05:00
Date Sent to Company: 2022-10-13T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
my original credit card with universal card account was used somewhere else in the US by a person who did not have my card or permission. there was a XXXX balance at the time. when i received a bill i called the card company and told them about the fraudulent charges of over {$3000.00}. They closed that account and issued me a new card with the promise of an investigation. I received the new card and put in in my safe until the problem was resolved. Then the new card was also used in a fraud. The card issuer canceled that one and issued another. When it arrived i did not activate it. From the beginning of XXXX till now i have spent over 5 hours on the phone with universal card fraud Dept. trying to resolve this issue. Each time they say it will be taken care of and to call back in a week. Now its XXXX and the problem remains. Universal card knows the purchases were made at a Best Buy in another state. They claim the store has no record of the purchase. only that it was probably made there. The store asked for no id nor was there camera footage of the sale.
Frequently Asked Questions
What is Complaint #6084329 about?
Complaint #6084329 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-10-13T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.