Checking or savings account -- Opening an account -- Complaint #6084144
Complaint Overview
Complaint ID: 6084144
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: Texas
ZIP Code: 75038
Date Received: 2022-10-13T12:00:00-05:00
Date Sent to Company: 2022-10-13T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/2022 received a promotion for miles if open a citi miles ahead savings account and 25 % bonus on citi advantage credit card if maintain 10,000 in savings account with 20K miles after having account open after 90 days. I called after 90 days to see why my credit card not getting the extra bonus miles and they said they will review but got a letter saying saving account did not qualify for cash bonus did not see this letter since on main website in XXXX and go through app that does not notify you so called in XXXX to follow up and found out about letter asked where to send promo they only said I have to mail it and said can't I email or fax they finally gave me a fax number so faxed it then got a notification letter now that I am checking website they could not read it so called and got an email, so emailed it. Today called and they said the back office rejected it without explanation of why. So need help since supervisor was unhelpful after escalated call.
Frequently Asked Questions
What is Complaint #6084144 about?
Complaint #6084144 was filed against Citibank, N.A. regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2022-10-13T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.