Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #6083808
Complaint Overview
Complaint ID: 6083808
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: California
ZIP Code: 91042
Date Received: 2022-10-13T12:00:00-05:00
Date Sent to Company: 2022-10-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
on prior pages of complaint form I could not find the right questions regarding my problem so chose the closest to my issues. here is my problem. on XX/XX/2021 my XXXX Bank of america depit cart was hacked and all my money, in the amount of {$4800.00}, was stolen. I filed a police report and file a claim with BofA several times during the year, but BofA was keep denying my claim, I filed with fraud department also, they keep asking me to identify and verify my identity few times, which I did, first time went to bank and verified my ID and signature and second time I faxed them my ID. Every time I filed a complaint they denied my claim, saying " unfortunately we're unable to approve your recent claim '' saying that I took and transferred money to my checking/saving account. I have several checking and saving accounts with Bank of America, if they do detailed investigations they will find out that I did not deposit or transfer any money during that time and amount of {$4800.00}. that money was my XXXX money, my only income during covid because losing my job. thanks hope you will be able to solve this issue.
Frequently Asked Questions
What is Complaint #6083808 about?
Complaint #6083808 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2022-10-13T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.