Credit card or prepaid card -- Other features, terms, or problems -- Complaint #6078514
Complaint Overview
Complaint ID: 6078514
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Vermont
ZIP Code: 054XX
Date Received: 2022-10-12T12:00:00-05:00
Date Sent to Company: 2022-10-12T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I redeemed Chase Sapphire Points to book travel. Due to a family situation, I needed to change my return flight. I received a confirmation from Chase for the new flights. When I attempted to check in with DL, I was told that the reservation had not been made properly and in order to fly home I had to pay {$180.00}. I did so. A day after my return on XX/XX/22, I phoned and explained the situation. Sapphire investigated and told me that I would be issued a refund. On XX/XX/XXXX, not having received a check, I phoned again ( each of these calls involves waiting on hold to speak to a representative to whom I tell the entire story, then waiting again at length for a supervisor ). I spoke to XXXX XXXX who, after spending more time checking on this matter, said I would be sent a refund check in 3-5 business days. On XX/XX/XXXX, I spoke to XXXX and then to XXXX XXXX, a supervisor. He told me, after a long wait, that I would be sent a refund check within XXXX week. On XX/XX/XXXX, I spoke to XXXX and then supervisor XXXX, spendiing more than an hour on the phone. I was told that I would get a credit for {$180.00} on my credit card statement in 'one to two months or billing cycles, ' XX/XX/XXXX at the latest. No credit appeared then nor has a credit or check appeared since then. On XX/XX/XXXX, I spoke to XXXX and then 'Senior Specialist ' XXXX XXXX XXXX He told me, after long delays on hold, that he would have to investigate this claim and that he would definitely phone me the next day at XXXX. ( These calls allegedly are all recorded by Chase. ) He also gave me a number to call the next day if he did not reach me. He did not call and the number I was given was 'not in service at this time. ' More wasted time. That day, XXXX XXXX, I spoke to XXXX and then to supervsior XXXX, who claimed to be 'at the highest point, ' and would research this and call me back in a few days or a week at the latest. It is now XX/XX/XXXX and I have no calls and no refund. Would you please help me?? The Trip ID is XXXX.
Frequently Asked Questions
What is Complaint #6078514 about?
Complaint #6078514 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-10-12T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.