Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6065514
Complaint Overview
Complaint ID: 6065514
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Colorado
ZIP Code: 80918
Date Received: 2022-10-08T12:00:00-05:00
Date Sent to Company: 2022-10-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
We had an HVAC installed in XXXX of XXXX, and were required to provide our CHASE VISA credit card because the company sent the wrong machine to our son 's home in XXXX, Oregon. Meanwhile, we had made arrangements with the company ( XXXX XXXX in XXXX, OR ) for an interest-free monthly payment plan with the bank ( XXXX Bank ) with which XXXX had XXXX special payment arrangement. Despite that consummated agreement, XXXX went ahead and charged the entire amount due ( {$9800.00} ) to our CHASE VISA card on XX/XX/XXXX. For some reason, CHASE did not deduct this amount from our credit union checking account until XX/XX/XXXX. We immediately protested and entered into a back-and-forth disagreement with CHASE that is STILL occurring in XXXX of XXXX - despite dozens of phone calls, faxes, letters, etc. demonstrating that we were, indeed, paying XXXX monthly. Meanwhile, efforts to get CHASE to talk to either XXXX or the owner of XXXX have been fruitless. CHASE continues to say that it is " our responsibility '' to pay the {$9800.00} '' to them. Also, all efforts to get XXXX XXXX to repay CHASE have been met with either denials or a lack of accurate payment/reversal information, due to terrible bookkeeping. We are senior citizens on a fixed income, and we face the threat of having our checking account drained by CHASE at any moment.
Frequently Asked Questions
What is Complaint #6065514 about?
Complaint #6065514 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-10-08T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.