Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6063321
Complaint Overview
Complaint ID: 6063321
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: New Mexico
ZIP Code: 88220
Date Received: 2022-10-07T12:00:00-05:00
Date Sent to Company: 2022-10-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Someone has stolen my identity/information and is using it everywhere for various nefarious purposes. There were fraudulent charges on my credit cards that chase temporarily removed, then reapplied to the account. I reported the fraud as soon as it was discovered, but they put it back on less than a month later. My information is being abused, and chase refuses to do anything about it. I need these fraud charges removed from my account immediately. I have reported this to the police. XX/XX/2022 - {$1800.00} XX/XX/2022 - {$1400.00}
Frequently Asked Questions
What is Complaint #6063321 about?
Complaint #6063321 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-10-07T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.