Debt collection -- Attempts to collect debt not owed -- Complaint #6059075
Complaint Overview
Complaint ID: 6059075
Company: Keycorp
Product: Debt collection
Sub-Product: I do not know
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid
State: New York
ZIP Code: 14206
Date Received: 2022-10-06T12:00:00-05:00
Date Sent to Company: 2022-10-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had two loans with Key Bank. One ending in # XXXX and the other ending in # XXXX. I lost my job and was unable to pay said loans and agreed upon a settlement for both loans. I received letters showing the acceptance of the agreed settlement amounts. Correspondence regarding these loans and the settlement agreements were dated between XX/XX/2018 and XX/XX/2018. The settlement amounts were paid in full by check # XXXX in the amount of {$1500.00} and a direct withdrawal from the collection company for {$4200.00}. Even though these were paid in 2018 I still receive calls regarding these accounts. Each time I receive a call I explain the same scenario as explained above. Each time the research and find that my loans are satisfied. Every time I speak to a person that calls regarding this issue I request to be taken off the call list. Yet here I am years later receiving the same calls time and time again. I know that the calls are recorded they can listen to my requests. I don't want to receive these calls any longer. It feels like harassment. I have made the same request again and again. I am concerned that if they are still calling me that it is showing on my credit report and negatively impacting it. I would like the matter resolved immediately.
Frequently Asked Questions
What is Complaint #6059075 about?
Complaint #6059075 was filed against Keycorp regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2022-10-06T12:00:00-05:00.
How did Keycorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Keycorp?
Yes, visit the Keycorp company profile at readthecomplaint.com/company/keycorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.