Checking or savings account -- Closing an account -- Complaint #6055500
Complaint Overview
Complaint ID: 6055500
Company: Eastern Bankshares INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Massachusetts
ZIP Code: 02048
Date Received: 2022-10-05T12:00:00-05:00
Date Sent to Company: 2022-10-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX I attempted to check my Eastern Bank account balance via online. I was prompted to contact the customer service via telephone following that a representative advised me to visit the branch when I arrived at the branch before speaking with the teller I tried to use my debit card at the ATM and alerted it stolen. Upon approaching the teller I summarized the events he checked both of my accounts and confirmed the debit card was indeed reported stolen. Uncertain of the next steps he requested assistance from a senior teller whom was extremely volatile. She begin loudly stating your account is overdrawn {$470.00} are you making a deposit and proceeded to take my debit cards out of my hand stating I dont think you can have these. I explained to her that I was in receipt of a deposit on that day so unfortunately I would not be making a deposit because all the money I had was taking by the bank and I now couldnt use the account. Ultimately she stated what do you want to do Im confused why you came in. At that time I asked if someone could please contact me because I was totally confused what happened to my accounts. The following day I attempted to call the branch to see if they had any updates and it was a failed attempt. Ive been reached out to customer service on four different occasions that same day via telephone, was unsuccessful. Following that day, I decided to visit another branch and became aware that my accounts were closed and could no longer have access but still COULD NOT have a reason why. The teller stated there wasnt anything I could do and I would receive a letter still not knowing why my account to a closed I attempted to contact the bank again via telephone. A few days later I received a letter stating my account was closed for possible check fraud. I reached out to the contact person and explain that unfortunately I was NOT aware of this but while I was not present my family member that was an active XXXX gained access to my accounts via XXXX. Devastated I pleaded if there was anything I could do to rectify this matter and I was told NO that it was going on my credit report and will be removed in 7 years and I would no longer be able to get a Eastern Bank account and it would be extremely hard to get any bank account because Im now flagged as FRAUD.
Frequently Asked Questions
What is Complaint #6055500 about?
Complaint #6055500 was filed against Eastern Bankshares INC regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-10-05T12:00:00-05:00.
How did Eastern Bankshares INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Eastern Bankshares INC?
Yes, visit the Eastern Bankshares INC company profile at readthecomplaint.com/company/eastern-bankshares-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.