Eastern Bankshares INC -- Consumer Complaint Report & Risk Analysis
Eastern Bankshares Inc: Frequent Account Management and Payment Issues
Complaint Summary
Eastern Bankshares INC has received 27 consumer complaints filed with the CFPB across 8 products. The most common issues reported are managing an account, trouble during payment process, closing an account. Complaints span 3 states, with Massachusetts and Maine leading in complaint volume.
Company Overview
Company: Eastern Bankshares INC
Total CFPB Complaints: 27
AI Risk Score: 45/100
Most Recent Complaint: 2023-05-03T12:00:00-05:00
Risk Breakdown
- Complaint Volume: medium
- Response Quality: fair
- Issue Recurrence: medium
- Consumer Harm Severity: medium
AI Company Analysis
EASTERN BANKSHARES INC has 27 consumer complaints on file with the CFPB. Issues with account management and closing Problems during payment processes
Response Quality Assessment
fair
Top Consumer Issues
Managing an account -- Severity: medium
Red Flags
- Multiple complaints about account management and closing
Green Flags
- No significant positive flags noted
Consumer Tips & Advice
Consumers should verify account details and payment methods before initiating transactions.
Complaint Trend Analysis
There is a consistent trend of complaints related to account management and payment processes.
Regulatory History
Eastern Bankshares Inc has a history of regulatory issues, particularly in account management and payment processes.
Industry Context
The banking industry often faces challenges in account management and payment processes, with Eastern Bankshares Inc being no exception.
Frequently Asked Questions About Eastern Bankshares INC
How many CFPB complaints does EASTERN BANKSHARES INC have?
EASTERN BANKSHARES INC has 27 complaints on file with the CFPB. The most recent complaint was filed on May 3, 2023.
What is EASTERN BANKSHARES INC's complaint response rate?
Response rate data is not yet available for EASTERN BANKSHARES INC.
Does EASTERN BANKSHARES INC respond to complaints on time?
Timely response data is not yet available for EASTERN BANKSHARES INC.
Is EASTERN BANKSHARES INC safe to do business with?
Eastern Bankshares Inc: Frequent Account Management and Payment Issues EASTERN BANKSHARES INC has 27 CFPB complaints. Risk score: 45/100.
What red flags exist for EASTERN BANKSHARES INC?
Potential red flags for EASTERN BANKSHARES INC: Multiple complaints about account management and closing. These are based on analysis of CFPB complaint patterns.
What are EASTERN BANKSHARES INC's strengths?
Positive indicators for EASTERN BANKSHARES INC: No significant positive flags noted.
What tips should consumers know about EASTERN BANKSHARES INC?
Consumers should verify account details and payment methods before initiating transactions.
Are complaints against EASTERN BANKSHARES INC increasing or decreasing?
There is a consistent trend of complaints related to account management and payment processes. EASTERN BANKSHARES INC currently has 27 total complaints.
Has EASTERN BANKSHARES INC faced regulatory action?
Eastern Bankshares Inc has a history of regulatory issues, particularly in account management and payment processes.
How does EASTERN BANKSHARES INC compare to industry peers?
The banking industry often faces challenges in account management and payment processes, with Eastern Bankshares Inc being no exception.
What unique insight can be provided about Eastern Bankshares Inc's account management issues?
Eastern Bankshares Inc frequently receives complaints about difficulties in managing and closing accounts, suggesting potential issues with customer service or internal processes.
Recent Complaints Against Eastern Bankshares INC
| Complaint ID | Product | Issue | Date Received | Company Response | State |
|---|---|---|---|---|---|
| #16937297 | Mortgage | Trouble during payment process | 2025-10-30T12:00:00-05:00 | Massachusetts | |
| #11333511 | Checking or savings account | Opening an account | 2024-12-30T12:00:00-05:00 | Massachusetts | |
| #10903590 | Mortgage | Trouble during payment process | 2024-11-21T12:00:00-05:00 | Massachusetts | |
| #9371951 | Credit reporting or other personal consumer reports | Incorrect information on your report | 2024-06-24T12:00:00-05:00 | Massachusetts | |
| #8716999 | Checking or savings account | Problem caused by your funds being low | 2024-04-07T12:00:00-05:00 | Massachusetts | |
| #8168330 | Checking or savings account | Managing an account | 2024-01-17T12:00:00-05:00 | Maine | |
| #7839133 | Credit reporting or other personal consumer reports | Credit monitoring or identity theft protection services | 2023-11-11T12:00:00-05:00 | Massachusetts | |
| #7610011 | Checking or savings account | Managing an account | 2023-09-26T12:00:00-05:00 | Massachusetts | |
| #6927665 | Payday loan, title loan, or personal loan | Getting a line of credit | 2023-05-03T12:00:00-05:00 | Massachusetts | |
| #6905582 | Checking or savings account | Managing an account | 2023-04-28T12:00:00-05:00 | Massachusetts | |
| #6453580 | Checking or savings account | Managing an account | 2023-01-18T12:00:00-05:00 | Massachusetts | |
| #6326955 | Money transfer, virtual currency, or money service | Fraud or scam | 2022-12-15T12:00:00-05:00 | Massachusetts | |
| #6055500 | Checking or savings account | Closing an account | 2022-10-05T12:00:00-05:00 | Massachusetts | |
| #6080192 | Checking or savings account | Managing an account | 2022-09-29T12:00:00-05:00 | Massachusetts | |
| #5992373 | Checking or savings account | Problem caused by your funds being low | 2022-09-17T12:00:00-05:00 | Massachusetts | |
| #5722086 | Checking or savings account | Managing an account | 2022-06-29T12:00:00-05:00 | Massachusetts | |
| #5458942 | Debt collection | Attempts to collect debt not owed | 2022-04-17T12:00:00-05:00 | Massachusetts | |
| #5321785 | Checking or savings account | Closing an account | 2022-03-13T12:00:00-05:00 | Massachusetts | |
| #5318478 | Vehicle loan or lease | Problem with a credit reporting company's investigation into an existing problem | 2022-03-11T12:00:00-05:00 | Massachusetts | |
| #5020040 | Checking or savings account | Closing an account | 2021-12-15T12:00:00-05:00 | Massachusetts |
Eastern Bankshares INC Complaints by State
- Eastern Bankshares INC Complaints in Massachusetts -- 24 complaints
- Eastern Bankshares INC Complaints in Maine -- 1 complaints
- Eastern Bankshares INC Complaints in New York -- 1 complaints
Eastern Bankshares INC Complaints by Product
- Eastern Bankshares INC Checking or savings account Complaints -- 16 complaints | All Checking or savings account Complaints
- Eastern Bankshares INC Mortgage Complaints -- 3 complaints | All Mortgage Complaints
- Eastern Bankshares INC Credit reporting or other personal consumer reports Complaints -- 2 complaints | All Credit reporting or other personal consumer reports Complaints
- Eastern Bankshares INC Money transfer, virtual currency, or money service Complaints -- 2 complaints | All Money transfer, virtual currency, or money service Complaints
- Eastern Bankshares INC Payday loan, title loan, or personal loan Complaints -- 1 complaints | All Payday loan, title loan, or personal loan Complaints
- Eastern Bankshares INC Debt collection Complaints -- 1 complaints | All Debt collection Complaints
- Eastern Bankshares INC Vehicle loan or lease Complaints -- 1 complaints | All Vehicle loan or lease Complaints
- Eastern Bankshares INC Credit reporting, credit repair services, or other personal consumer reports Complaints -- 1 complaints | All Credit reporting, credit repair services, or other personal consumer reports Complaints
Eastern Bankshares INC Complaints by Issue
- Eastern Bankshares INC -- Managing an account -- 9 complaints | All Managing an account Complaints
- Eastern Bankshares INC -- Trouble during payment process -- 3 complaints | All Trouble during payment process Complaints
- Eastern Bankshares INC -- Closing an account -- 3 complaints | All Closing an account Complaints
- Eastern Bankshares INC -- Problem caused by your funds being low -- 2 complaints | All Problem caused by your funds being low Complaints
- Eastern Bankshares INC -- Opening an account -- 1 complaints | All Opening an account Complaints
- Eastern Bankshares INC -- Incorrect information on your report -- 1 complaints | All Incorrect information on your report Complaints
- Eastern Bankshares INC -- Credit monitoring or identity theft protection services -- 1 complaints | All Credit monitoring or identity theft protection services Complaints
- Eastern Bankshares INC -- Getting a line of credit -- 1 complaints | All Getting a line of credit Complaints
- Eastern Bankshares INC -- Fraud or scam -- 1 complaints | All Fraud or scam Complaints
- Eastern Bankshares INC -- Attempts to collect debt not owed -- 1 complaints | All Attempts to collect debt not owed Complaints
Disclaimer
This analysis is based on CFPB complaint data and AI interpretation.
About This Report
This consumer complaint report for Eastern Bankshares INC is generated by ReadTheComplaint using AI analysis of data from the CFPB.