Student loan -- Dealing with your lender or servicer -- Complaint #6053891
Complaint Overview
Complaint ID: 6053891
Company: Aes/Pheaa
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Problem with customer service
State: Washington
ZIP Code: 98002
Date Received: 2022-10-05T12:00:00-05:00
Date Sent to Company: 2022-10-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I asked MyFedLoan to reinstate my parent plus loans back in the middle of XXXX for all my payments that were made during the covid pause. They are still not reinstated and they told me it would take 4-6 weeks originally. Please reach out to my email directly to ask for specific details and I can provide you with anything you need. I am tired of waiting at this point and want my money back that I paid the federal government during the pause that I am entitled to.
Frequently Asked Questions
What is Complaint #6053891 about?
Complaint #6053891 was filed against Aes/Pheaa regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2022-10-05T12:00:00-05:00.
How did Aes/Pheaa respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Aes/Pheaa?
Yes, visit the Aes/Pheaa company profile at readthecomplaint.com/company/aes-pheaa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.