Checking or savings account -- Managing an account -- Complaint #6041051
Complaint Overview
Complaint ID: 6041051
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Massachusetts
ZIP Code: 01701
Date Received: 2022-10-02T12:00:00-05:00
Date Sent to Company: 2022-10-02T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022, I logged on to my Bank of America online account and noticed an additional phone number and email address that are not mine, nor did I add them to the account. On XX/XX/2022, someone added accounts to my existing bank account. I have all alerts set up through BOA, but they did not contact me. The phone number and email were deleted once I called BOA. Since my account had already had fraudulent activity, it is beyond my understanding how BOA could allow an additional phone number ( used for multi-factor authentication ) and email addresses to be added to my online bank account. Upon speaking with the fraud department I was told they do not have any explanation for why this was allowed to happen nor can they protect my account from this happening again, since it appears someone has my social security number and name.
Frequently Asked Questions
What is Complaint #6041051 about?
Complaint #6041051 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-10-02T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.