Checking or savings account -- Closing an account -- Complaint #6038913
Complaint Overview
Complaint ID: 6038913
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: New Jersey
ZIP Code: 07039
Date Received: 2022-10-01T12:00:00-05:00
Date Sent to Company: 2022-10-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
J.P. Morgan Chase Bank decided that I was a security risk and locked out all my accounts. No explanation was provided. I am a long-time Chase customer ( XXXX years ) and a " Chase Private Client, '' for whatever that is worth. No explanation was provided. No fraudulent transaction was flagged. Yet, two days before the beginning of the new month, on XX/XX/XXXX, Chase decided to lock me out of my own accounts. That same day, Chase informed me that they made the decision not to continue to do business with me. I asked for reconsideration and have received no response. I have asked to close my accounts and be provided with cashier 's checks for all of my accounts ( I have both personal and business accounts at Chase ), but was denied. While XXXX XXXX XXXX, of the Chase Global Security Team, advised me via email to go to a branch and close out my account to get my funds, the local branch in XXXX, New Jersey refused to do so. I have emailed multiple times, attached to this complaint. Chase 's restriction on my account has caused far-reaching damage to myself and my businesses. I can not receive rent from tenants, pay bills and other obligations, or transact business.
Frequently Asked Questions
What is Complaint #6038913 about?
Complaint #6038913 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-10-01T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.