Credit card or prepaid card -- Other features, terms, or problems -- Complaint #6036891
Complaint Overview
Complaint ID: 6036891
Company: Goldman Sachs Bank USA
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Massachusetts
ZIP Code: XXXXX
Date Received: 2022-09-30T12:00:00-05:00
Date Sent to Company: 2022-09-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Marcus by Goldman Sachs is a brand of Goldman Sachs Bank USA and Goldman Sachs & Co. LLC ( GS & Co. ), which are subsidiaries of The Goldman Sachs Group , Inc. The rewards points on my GM Rewards card administered by above company are not accessible. The website does not work : it will not send the verification code needed to access the rewards points. I tried to resolve this with an online chat and a phone call today ( XX/XX/22 ) without success. Both representatives promised that they would " escalate '' the issue and that I would be contacted by someone. I haven't been contacted by anyone. I just tried to access the rewards points on the website again, but it is impossible.
Frequently Asked Questions
What is Complaint #6036891 about?
Complaint #6036891 was filed against Goldman Sachs Bank USA regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-09-30T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.