Checking or savings account -- Managing an account -- Complaint #6029085

Complaint Overview

Complaint ID: 6029085

Company: Jpmorgan Chase & Co.

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Sub-Issue: Deposits and withdrawals

State: Maryland

ZIP Code: 207XX

Date Received: 2022-09-28T12:00:00-05:00

Date Sent to Company: 2022-11-03T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

Im filing a complaint about chase bank. My name XXXX XXXX. I have 3 established account with chase. I opened a business account with chase Around XX/XX/XXXX of XXXX I made a mobile deposit check for the amount {$2300.00}. This check was from one of my clients. The deposit went through according to my knowledge. Two weeks ago, while trying to make a purchase with my business card, it was declined. I called chase to see what the problem was. CHASE BANK told me they had placed a restriction on my account including money I already had in the account. They said the client only wrote partial of my business name and not the full name so they would need to verify the client in their database. They came back to me and said the phone number in their database does not match what is on the check so therefore, I would need to carry the client to the bank with 2 forms of Id or have the bank recall the check. I told THEM that the client is XXXX XXXX XXXX and home bound and can not go out unless hes goin to the hospital in hospital van. They gave me the option to recall the check. The client was able to recall the checK from his bank but according to chase, they never received the memo from the other bank to recall the check. Chase told me to wait a few days to see if the money will be recalled. But the next day after telling me to wait for the check to be recalled, they made the funds available in my account. I called CHASE BANK to see if the money was now available for me to use. CHASE BANK said even though the funds are available, they are not removing the restrictions and I also cant recall the check anymore. The only other way to get the restriction removed is to have y XXXX XXXX XXXX client go to the bank and verify. My client can not and will not leave the house. He lives in the county 2 hours from any CHASE BANK. Chase is now closing my account and holding the money till my client who is home bound comes to their bank to verify the check. I have other checks that the client has written me. Chase bank still refuse to call the man, refuse to call his bank. The only resolution is to verify a non verifiable number In their database or have the client come in a bank. My client can not leave his house unless being driven to the hospital by hospital staff. And I have no way to recall the funds now that they have made it available. dont believe this is a legal way to handle things and I need to find resolution to get my funds from CHASE BANK . The funds were supposed to go to employees. I had to come out of pocket because of the inconvenience that took place with CHASE BANK.

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This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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