Checking or savings account -- Closing an account -- Complaint #6028943
Complaint Overview
Complaint ID: 6028943
Company: United Services Automobile Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Georgia
ZIP Code: 30309
Date Received: 2022-09-28T12:00:00-05:00
Date Sent to Company: 2022-09-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/22 I tried to use my USAA debit card but the payment was declined. I looked at my account info through the mobile app and it was account info unavailable which i thought could have been due to a system error. I checked again on the morning of XX/XX/22 and when it still said the same thing, I called and was informed that due to me not sending them requested documents that they were closing my account and started the process on XX/XX/22. I was only ever informed one time in late XXXX through a mailed letter and an email. I receive hundreds of emails a day and rarely go to my mailbox, so its very easy for me to miss a single letter. Yet USAA never reached out to call about the documents, which if they had I would have sent it to them on time, or to even tell me that my account was being closed. A representative informed me that the only way to resolve this issue is to open a new account with them. After this experience, I decided to no longer use their services as my trust in them is gone. If USAA would have properly communicated this with me, this issue would have never occurred. It is very unprofessional for a financial institution who services thousands of people to treat their customers this way.
Frequently Asked Questions
What is Complaint #6028943 about?
Complaint #6028943 was filed against United Services Automobile Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-09-28T12:00:00-05:00.
How did United Services Automobile Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against United Services Automobile Association?
Yes, visit the United Services Automobile Association company profile at readthecomplaint.com/company/united-services-automobile-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.