Credit card or prepaid card -- Closing your account -- Complaint #6025362
Complaint Overview
Complaint ID: 6025362
Company: United Services Automobile Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Can't close your account
State: North Carolina
ZIP Code: 285XX
Date Received: 2022-09-27T12:00:00-05:00
Date Sent to Company: 2022-09-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/22 I was notified a credit card issued by USAA was onmy credit report. After many phone calls with the reporting agencies, i was able to have that corrected. -The PROBLEM : The issue is that USAA has established a profile on me, from over 30 years ago, A profile in which " I '' have had NO accounts with USAA XXXX 30 years ago, they said I requested " info '', but that was the extent of the inquiry. " I '' have NOT opened ANY USAA accounts in my life. -PROBLEM Cont. : USAA is REFUSING to delete " MY '' profile. If this back is regulated, what gives USAA to maintain my profile, which USAA issued a CREDIT CARD to a Criminal, and NOW, they still want to maintain MY DATA on their servers? USAA were the one that FAILED in this issue, by ALLOWING a criminal, to open an account in my name, and then send it to an address I have not lived in 15 years, the sent AGAIN, to an abandoned hotel, in a state I DONT EVEN LIVE. USAA FAILED to protect MY data before, and they SHOULD NOT be allowed to maintain MY DATA against MY WISHES. That is MY DATA, MY INFORMATION, NOT USAA 's.
Frequently Asked Questions
What is Complaint #6025362 about?
Complaint #6025362 was filed against United Services Automobile Association regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2022-09-27T12:00:00-05:00.
How did United Services Automobile Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against United Services Automobile Association?
Yes, visit the United Services Automobile Association company profile at readthecomplaint.com/company/united-services-automobile-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.