Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6021600
Complaint Overview
Complaint ID: 6021600
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Pennsylvania
ZIP Code: 188XX
Date Received: 2022-09-26T12:00:00-05:00
Date Sent to Company: 2022-09-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XXXX, I made reservations through XXXX for The XXXX in XXXX XXXX, NJ, for the date of XX/XX/XXXX. I proceeded to make another reservation at the XXXX XXXX in XXXX, PA, for the following date of XX/XX/XXXX. On XX/XX/XXXX, my Synchrony XXXX XXXX XXXX XXXX XXXX charged by an unknown company XXXX XXXX ) in the amount of {$280.00} in relation to a reservation at The XXXX. Synchrony closed that card and issued me a replacement card with new numbers. When I arrived at The XXXX on Saturday, XX/XX/XXXX, they showed only one reservation made in my name. My defense is that only one reservation was made by me online. On XX/XX/XXXX, I spoke with XXXX from The XXXX in XXXX XXXX XXXX XXXX ( EXT XXXX ) and only one reservation shows online purchased through XXXX When I googled XXXX there are several complaints of fraudulent charges concerning their company that show up instantly. Upon reviewing my case, Synchrony Bank has denied that the charges from XXXX are fraudulent and have denied the requested refund to my account. As a result of that I closed my credit card.
Frequently Asked Questions
What is Complaint #6021600 about?
Complaint #6021600 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-09-26T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.