Credit card or prepaid card -- Problem when making payments -- Complaint #6020611
Complaint Overview
Complaint ID: 6020611
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: California
ZIP Code: 90047
Date Received: 2022-09-26T12:00:00-05:00
Date Sent to Company: 2022-09-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I called the telephone number on the back of my Bank of America credit card. I asked the automated system to transfer to a customer service agent. The automated system said try your call again, good bye I tried several times and each time I was unable to get to an agent. I tried pressing different prompts, however, none worked. My problem is complex and the automated system wont be able to assist. Bank of America purposely makes it difficult to speak to a live agent. The Automated System said I understand you want to talk to an agent yet never transfers me. This is an Unfair, deceptive, or abusive act and practice.
Frequently Asked Questions
What is Complaint #6020611 about?
Complaint #6020611 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2022-09-26T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.