Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #6017841
Complaint Overview
Complaint ID: 6017841
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: California
ZIP Code: 94611
Date Received: 2022-09-25T12:00:00-05:00
Date Sent to Company: 2022-10-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XXXX, I was hacked by a XXXX XXXX with loud ringing on my computer. I was told to phone a certain phone number to help me. They had me transfer {$990.00} from XXXX to a XXXX XXXX to see if it was working from Bank of America. My daughter told me about the scams going on with XXXX and the next day, I contacted XXXX to cancel it. They told me to contact B of A. B of A said I should contact XXXX. Placed a claim with B of A & was refused, suggesting I contact the scammer to get my money back. I have been a B of A customer for XXXX years
Frequently Asked Questions
What is Complaint #6017841 about?
Complaint #6017841 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-09-25T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.