Checking or savings account -- Managing an account -- Complaint #6012656
Complaint Overview
Complaint ID: 6012656
Company: United Services Automobile Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Georgia
ZIP Code: 30022
Date Received: 2022-09-23T12:00:00-05:00
Date Sent to Company: 2022-09-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Wednesday, XX/XX/XXXX my wife received multiple spoof texts and a call from what appeared to be USAA, our bank. Unfortunately, she shared, over the phone, some of her login information. Upon hanging up she realized something seemed off so she immediately called USAA. USAA 's fraud department confirmed this was fraud and helped her change her login information and change the address on our account back to our proper address. Today, XX/XX/XXXX, we noticed massive withdrawals from our checking account. We, once again, immediately called USAA only to find out nothing was changed in their system as promised and that a new card and credit card were sent to the fraudsters. We are still on the phone with them now but are getting the runaround. No one takes accountability over there. As a side note, when our son turned XXXX they shut access to his account off with no warning and it took nearly two months to resolve that. They are a disaster right now.
Frequently Asked Questions
What is Complaint #6012656 about?
Complaint #6012656 was filed against United Services Automobile Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-09-23T12:00:00-05:00.
How did United Services Automobile Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against United Services Automobile Association?
Yes, visit the United Services Automobile Association company profile at readthecomplaint.com/company/united-services-automobile-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.