Checking or savings account -- Managing an account -- Complaint #6005724
Complaint Overview
Complaint ID: 6005724
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Washington
ZIP Code: 98004
Date Received: 2022-09-21T12:00:00-05:00
Date Sent to Company: 2022-09-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
The company sent me an invite as a current US Bank customer, to a new branch opening opening at, XXXX XXXX XXXX XXXX, XXXX, WA XXXX. On the mailer I was sent, it offered a free pair of bluetooth headphones if you made an appointment in the branch before the end of the month, XX/XX/XXXX. I had regular banking to take care of such as a deposit, a withdrawal, and questions about opening an additional personal in business credit card. I made an appointment during the first week of open. I showed up for my appointment, spoke to two very friendly and helpful women. However, I was told that they ran out of the promotional item. Customer service, which I did. Customer service said to work with the branch, who directed me back to customer service. So I'm in a loop. I'm frustrated, you indicated I had to the end of the month to make an appointment. I made an appointment during the first week and yet you are still not honoring the promotion. Please help.
Frequently Asked Questions
What is Complaint #6005724 about?
Complaint #6005724 was filed against U.S. Bancorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-09-21T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.