Payday loan, title loan, or personal loan -- Problem when making payments -- Complaint #6005338
Complaint Overview
Complaint ID: 6005338
Company: Cash Link USA, LLC
Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan
Issue: Problem when making payments
State: Missouri
ZIP Code: 630XX
Date Received: 2022-09-21T12:00:00-05:00
Date Sent to Company: 2022-10-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I was approved for a {$600.00} installment loan. I was to make a total of XXXX payments. The interest rate on this loan is 780 %. In XX/XX/XXXX, I made the XXXX payment and had already payed {$2000.00} at this time. I called their customer service department and the lady I talked to told me if I made 1 more {$410.00} payment then the loan would be considered payed in full. I did not have that payment at the time so I defaulted. I tried calling back 3 months later and I was told that was a one time deal. I have tried working with XXXX or XXXX to put all debt together so I can pay everything off. I find out today ( XX/XX/XXXX ) that Cashlinkusa has sold my debt to a debt collector office called XXXX XXXX. ( XXXX ) XXXX. They informed me that the interest is still being added even though I have not received anything from either company. I was informed that I now owe {$4100.00}. And that's on top of the {$2000.00} I have already payed. So in total, I took out a {$600.00} loan and I am being told I have to pay a total of {$6100.00} back. I have the email from XXXX XXXX showing all this information and the original Loan agreement as well as proof I have already payed {$2000.00}.
Frequently Asked Questions
What is Complaint #6005338 about?
Complaint #6005338 was filed against Cash Link USA, LLC regarding Payday loan, title loan, or personal loan specifically about Problem when making payments. It was received by the CFPB on 2022-09-21T12:00:00-05:00.
How did Cash Link USA, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Cash Link USA, LLC?
Yes, visit the Cash Link USA, LLC company profile at readthecomplaint.com/company/cash-link-usa-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.