Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #6000445
Complaint Overview
Complaint ID: 6000445
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Florida
ZIP Code: 32824
Date Received: 2022-09-20T12:00:00-05:00
Date Sent to Company: 2022-09-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello! I sent a XXXX transfer of {$1500.00} on my business debit account of BANK OF AMERICA XXXX XXXX XXXX From my XXXX to my personal account in BANK OF AMERICA to the number of ( XXXX ) XXXX - which is my own number which I sent all my payments to previously without any issue. In the date of XX/XX/2022, this money was sent but was never received to my personnel account or refunded back to my business debit account which I sent it from. Then I called several times throughout the month and on XXXX of XXXX, I submitted a claim to Bank of America to let them check thoroughly for the {$1500.00} I sent. They have sent back the reply on the XX/XX/2022 saying they can not honor my claim of {$1500.00} because it was received which I have all the proof that I have not received on any of my accounts either personal or business account. I have the confirmation numbers from XXXX about the payment sent and the proof of the {$1500.00} leaving my business account and not reaching my personal account. I have the automated texts from BANK OF AMERICA that states that I have sent and it was received on the number of ( XXXX ) XXXX - my own number, but to prove, I have all evidence to state I have not received a single penny. If you want to contact me, please reach me at ( XXXX ) XXXX or ( XXXX ) XXXX or e-mail me at XXXX or XXXX To this date, I have not received anything regarding payment and they do not want to give me back my own money. Thank you!
Frequently Asked Questions
What is Complaint #6000445 about?
Complaint #6000445 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-09-20T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.