Checking or savings account -- Managing an account -- Complaint #6000218
Complaint Overview
Complaint ID: 6000218
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Virginia
ZIP Code: 23320
Date Received: 2022-09-20T12:00:00-05:00
Date Sent to Company: 2022-09-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was scammed with a job ( i now know it was a fake job ) where i was supposed to help manage the money, there was even a contract i had to sign for this job. I was sent a check in the mail and was supposed to deposit the check, then send it to the product supplier. I cashed the check, it went through, then sent the money through XXXX. the next day Bank of America decided the check was bad so my account was charged back {$3500.00}. I immediately contact them to report that i believe i was scammed, and they told me the check was counterfeit. They then made me way 3+ weeks ( i was told 10 days ) to tell me that they couldnt do anything about it and that it is my fault and i have to pay it, but they have 45 days to try and contact the institution the money was sent to. I have called several times and have gotten no resolution, even though i only had {$200.00} before the scam. I am a recent XXXX XXXX and havent been able to get a job all summer until 2 weeks ago, but its only part time and barely enough for groceries. Im literally XXXX and had to move in with my in-laws since my husbands job contract ended and he is without a job also, and after explaining this to the BoA rep XXXX she wanted to connect me with someone to set up payments for the {$3500.00} that was scammed from me. XXXX is advertised as safe, and the check was cleared according to my merit with BoA ( per the recent agent i spoke with who was very rude ). They obviously werent protecting my account and now they refuse to help and wont even give me resources to find help. the claim number is XXXX I have included a few screenshots of the people involved in emailing me to scam me. There was a lot of correspondence with them, so I tried to include key messages from them.
Frequently Asked Questions
What is Complaint #6000218 about?
Complaint #6000218 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-09-20T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.