Checking or savings account -- Opening an account -- Complaint #6000031
Complaint Overview
Complaint ID: 6000031
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Savings account
Issue: Opening an account
Sub-Issue: Account opened as a result of fraud
State: Illinois
ZIP Code: 60030
Date Received: 2022-09-20T12:00:00-05:00
Date Sent to Company: 2022-09-20T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This morning, I received an email that a Bank of America account had been opened with my credentials. After thoroughly researching the email address, content, and cross checking with BOA, I was indeed able to confirm that it was legit. I immediately notified the fraud department there that supposedly shut everything down, and informed me that there were no charges or activity. ( It was only about XXXX hours before I had caught it and shut it down. ) The worst part, is that I have had a long term freeze on all of my credit reports/accounts, yet somehow, the BOA platform allowed and approved an online creation without any form of photo or personal verification.
Frequently Asked Questions
What is Complaint #6000031 about?
Complaint #6000031 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2022-09-20T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.