Credit card or prepaid card -- Struggling to pay your bill -- Complaint #5997421
Complaint Overview
Complaint ID: 5997421
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Struggling to pay your bill
Sub-Issue: Credit card company won't work with you while you're going through financial hardship
State: Illinois
ZIP Code: 60618
Date Received: 2022-09-19T12:00:00-05:00
Date Sent to Company: 2022-09-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Best Buy Credit Card through Citi Bank- Citi Retail Services . Closed account on XX/XX/2022 and attempted to set up a hardships payment plan with Citi Bank- Citi Retail Services . The account was closed after a sudden large jump in minimum payments due with no warning. The $ XXXXmo minimum payment jumped to XXXX XXXX/mo ( for XX/XX/2022 and further ), which was far too much for my current financial abilities. The total balance on the account is {$2200.00}, and a payment plan of XXXX XXXX/mo is not unheard of for that amount. The customer service representative looked into hardship payment plans with a monthly payment plan of {$30.00}. Unfortunately, they could not find any such payment plan and did not offer any other plans that were within the affordable payment range. They referred me to XXXX XXXX XXXX XXXX XXXX XXXX and The Consumer Credit Bureau to find a credit counselor to assist with credit education. The XXXX referred me, without consideration, to XXXX XXXX XXXX XXXX, which is an organization I do not support or want to be affiliated with. I have other closed credit account payment plans with a set minimum payment that is within my budget. This act of refusing me a hardship payment plan by Citi Bank will continue to increase my late payments on the closed account since I am only able to pay $ XXXXmo at this time. The unwillingness to work with me to find a plan, and to refer me to organizations that will not set up a payment plan is a tactic that punishes poor people, keeps people in debt, and allows the bank to continue to collect and grow their own wealth with the disregard to human rights. With inflation, significant increases in gas and electric bills, and a lack of government accountability, a 256 % payment increase is obscene and inhumane.
Frequently Asked Questions
What is Complaint #5997421 about?
Complaint #5997421 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Struggling to pay your bill. It was received by the CFPB on 2022-09-19T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.