Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5996886
Complaint Overview
Complaint ID: 5996886
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Texas
ZIP Code: 782XX
Date Received: 2022-09-19T12:00:00-05:00
Date Sent to Company: 2022-09-19T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My wallet was stolen while I was at work with my ID, social security card, Bank of America ( BOA ) debit card and BOA credit card on XX/XX/XXXX. The thieves were able to walk into a XXXX XXXX branch with our Bank of America Credit Card and withdraw {$5000.00} cash and charge an additional {$1200.00} at XXXX 's club. BOA has now denied our claim three times with the credit card charges. The charges were credited to our account on XX/XX/XXXX while they investigated. XX/XX/XXXX they denied our claim due to " the chip was read, PIN was entered and a signatures was obtained ''. First of all there is no PIN, it is a credit card. The people who stole my wallet had my ID and social security card so yes they could verify because it was a credit card and they knew my zip code which is what is required with transactions, not a PIN! We have never taken out a XXXX XXXX and never taken any cash out at a different bank! I spoke with them on XX/XX/XXXX and again reported my wallet was stolen with my ID and social security card and they reopened the claim. I was informed I could submit the police report. XX/XX/XXXX the claim was denied again! Stating the same reasons as above. When I spoke with the representative I again explained my identity was stolen. I also informed them I had submitted the police report on XX/XX/XXXX ( i was delayed due to being out out town for a work trip ). They informed me it could take up to two weeks to receive any fax or mailed documents ... .but they denied the claim within 10 days? Not even giving time for them to receive the report. Today XX/XX/XXXX the claim has been denied again. After submitting the police report via certified mail and fax! I do not have that letter yet but will be happy to provide it once we receive it in the mail. There is no way to talk to anyone in the " investigation '' department. The only person we can speak to is in the claims department and they just keep reopening the case. They said based on our spending habits and that the card was verified that we authorized someone we knew to make these charges. XXXX XXXX refuses to provide the footage to the detective working on my case because the XXXX XXXX was done under a different bank. Also the detective on the case has a picture of the suspect at XXXX 's club. Unfortunately XXXX will not release the footage.
Frequently Asked Questions
What is Complaint #5996886 about?
Complaint #5996886 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-09-19T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.