Checking or savings account -- Closing an account -- Complaint #5996240
Complaint Overview
Complaint ID: 5996240
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: New York
ZIP Code: 11435
Date Received: 2022-09-19T12:00:00-05:00
Date Sent to Company: 2022-09-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hi I need your help. Last week Citibank closed my bank account without any notice and I have XXXX in that account. When I went in person to my local branch manager I spoke with XXXX XXXX and he told me that he is not sure where the money is. It may have been mailed. I have not received a check and have no funds to pay my bills or live off. Please help me get my money back from Citibank! This is absolutely outrageous I am a XXXX and almost had a XXXX XXXX at work.
Frequently Asked Questions
What is Complaint #5996240 about?
Complaint #5996240 was filed against Citibank, N.A. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-09-19T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.