Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5996207
Complaint Overview
Complaint ID: 5996207
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: New Jersey
ZIP Code: 07109
Date Received: 2022-09-19T12:00:00-05:00
Date Sent to Company: 2022-09-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My Bank of America ( BOA ) steamrolled snatching my {$240.00} away from me, after it lied to me about still, thoroughly reviewing my claim. I saw missing money today, as I looked at my checking account online. BOA 's Resolution Specialist XXXX XXXX, has emailed me about supposedly doing a thorough research on my claim. But actions speak louder than words. BOA doesn't say anything now, since it wants XXXX rental car to snatch my {$240.00}. Never mind that I sent BOA my online XXXX car rental reservation made on XX/XX/2022, for a car rental that was to cost me {$590.00}. Never mind that XXXX counter worker erased and replaced my reservation, without my knowledge, while my family and I waited for XXXX to bring us the car I booked. And it's okay with BOA, when unscrupulous companies snatch away people 's money, by getting customers to sign signature pads. I never saw nor received XXXX 's new deal that XXXX made on the fly. And that's okay, too, at least in BOA 's eyes! And it's okay, too, to lie to the CFPB and to me, about BOA still " researching '' what it already took from me today.
Frequently Asked Questions
What is Complaint #5996207 about?
Complaint #5996207 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-09-19T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.