Credit card or prepaid card -- Fees or interest -- Complaint #5994247
Complaint Overview
Complaint ID: 5994247
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: New York
ZIP Code: 11795
Date Received: 2022-09-18T12:00:00-05:00
Date Sent to Company: 2022-09-18T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX XXXX Interest Balance Transfer Direct Deposit offer initiated on XX/XX/XXXX XX/XX/XXXX {$3.00} Interest charge XX/XX/XXXX {$7.00} Interest charge XX/XX/XXXX {$2.00} Interest charge Payments made in full before statement closing date. Bank of America applied payments, which I made for purchases, towards Balance Transfer Balance offer and proceeded to charge me interest on purchases. Agent stated that since I made the payments before my statement close date they were not applied to the purchase made in that statement period. Since they decided to apply these payments to a balance that isn't due for XXXX XXXX they charged me interest on all purchases made during the statement period. This has been on-going for 3 months now.
Frequently Asked Questions
What is Complaint #5994247 about?
Complaint #5994247 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2022-09-18T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.