Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5993405
Complaint Overview
Complaint ID: 5993405
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
State: California
ZIP Code: 91709
Date Received: 2022-09-18T12:00:00-05:00
Date Sent to Company: 2022-09-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was in contact with a landlord for an apartment in XXXX because I was moving to the area. After signing a lease, they requested that I pay a security deposit of {$1000.00}. I paid this amount through XXXX to the " landlord '' on XX/XX/2022. The landlord insisted I pay an additional {$1200.00} for the first month 's rent. I refused to pay until the landlord provided further identification. They ghosted me and stopped responding to my messages. I later realized that the property listed was already occupied by a tenant and owned by another individual. I called my bank and filed a claim with them on XX/XX/XXXX. After following up on XX/XX/XXXX, they said there was no action they could take to return the funds to my account. They suggested I call XXXX. I called XXXX on XX/XX/XXXX. They too stated that they could not take action because their policy does not offer protection.
Frequently Asked Questions
What is Complaint #5993405 about?
Complaint #5993405 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-09-18T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.