Credit card or prepaid card -- Problem when making payments -- Complaint #5992308
Complaint Overview
Complaint ID: 5992308
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: New Jersey
ZIP Code: 076XX
Date Received: 2022-09-17T12:00:00-05:00
Date Sent to Company: 2022-09-17T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/22 at XXXX, I used the chase bank ATM ( XXXX XXXX XXXX XXXX to pay may credit card balance. After I inserted money, I heard it was counting th bills but it came out the receipt without completing the payment. ( The money was not returned ). And the ATM showed that the machine couldnt accept cash anymore. From the receipt, it said that there was a problem so I had to contact the customer service. I called and explained about the happening, and he said he would put some credit until they investigate it. But I didnt count exact amount of the bills, so I told him that it would be about {$860.00}. Because I remembered there were at least 40 {$20.00} bills. He asked me some information from the receipt ( terminal number, sequence number, exact time ), and he said he could see that I put my credit card in the ATM from log but couldnt find how much I put in. A day later, {$860.00} was credited and nothing happened until XXXX. But on XXXX, the credit was removed and I got a letter that saying they found an credit error so they removed the credit. I went the branch ( same location as ATM located ) and talked to one of workers, and she called somewhere about 30 min. And she said the claim was declined because they couldnt find that I put the money after investigation. And she said I had to send a letter the chase card seevice to reopen the claim. I called customer service again, I explained whole story, transferred 3 different representatives. And last representative ( I guess he was a manager ) checked everything, but couldnt answer clear solutions. And he said he will give another credit and XXXX submit another claim for me. When I called right after using ATM, the representative said they would investigate it so it wouldnt be any problem, and the correct amount would be adjusted. There are security cameras ( even on the ATM ), so they could check I put the money in the machine. Also, after they checked the ATM, they could find the over collected amout of money. So I thought they could find how much I put in the machine easily.
Frequently Asked Questions
What is Complaint #5992308 about?
Complaint #5992308 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2022-09-17T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.