Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5991790
Complaint Overview
Complaint ID: 5991790
Company: Goldman Sachs Bank USA
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: California
ZIP Code: 91214
Date Received: 2022-09-18T12:00:00-05:00
Date Sent to Company: 2022-09-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My XXXX has an Apple credit card from Goldman Sachs and he has a banking app on his phone where he can view transactions and make payments. He mainly got this card so that he could make installments on Apple products. However, he can also buy things outside of Apple, but they are subject to high interest. He sometimes uses a desktop web browser to access his account online. We noticed that on the web account, the total balance is shown, but the individual day-to-day transactions ( that we can see through his phone app ) are not shown and only appear the next month, AFTER the monthly statement is generated. We think ALL transactions ( pending and charged ) should clearly appear in the online account and match that of the app for transparency and better financial management. The missing info in the web-browser version makes it difficult to differentiate between the Apple installment XXXX versus regular XXXX purchases as only the total balance is shown. The user interface for both the app and browser versions are not intuitive and almost seem to be designed to confuse the consumer on purpose.
Frequently Asked Questions
What is Complaint #5991790 about?
Complaint #5991790 was filed against Goldman Sachs Bank USA regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-09-18T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.