Credit card or prepaid card -- Problem getting a card or closing an account -- Complaint #5991527
Complaint Overview
Complaint ID: 5991527
Company: Netspend Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble closing card
State: North Carolina
ZIP Code: 287XX
Date Received: 2022-09-17T12:00:00-05:00
Date Sent to Company: 2022-09-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX my account with netspend was frozen for the 5 th time this year for security reasons. And money had come out of my account with a closed card from the previous security freeze. On this day I called and closed my account and disputed the charges. On XX/XX/XXXX I called them again to check the status of my refund. They informed me it should be here in 5 days. On XX/XX/XXXX I called again to check the status. They informed me it should be here in 7 to 10 days of closing the account. On XX/XX/XXXX I called to check the status of my refund check. They informed me that my account wasn't closed until XXXX the XXXX th and it would be 7 to 10 business days until I received my check. I am a single mother of XXXX. I have had to brough money to get me to this day and still I am empty handed. I work for the state and only get paid once a month. So now I have to brough more money to make it another 7 to 10 days. Can u help??
Frequently Asked Questions
What is Complaint #5991527 about?
Complaint #5991527 was filed against Netspend Corporation regarding Credit card or prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2022-09-17T12:00:00-05:00.
How did Netspend Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Netspend Corporation?
Yes, visit the Netspend Corporation company profile at readthecomplaint.com/company/netspend-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.