Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5990389
Complaint Overview
Complaint ID: 5990389
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
State: Massachusetts
ZIP Code: 01085
Date Received: 2022-09-16T12:00:00-05:00
Date Sent to Company: 2022-09-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear sir/madame, On XX/XX/2022, I sent a wire transfer from my business account at Bank of America to my partner 's account at a bank in XXXX to pay for the services they provided to my company. The receiving bank in XXXX was supposed to be XXXX, though the funds never reached it. The whole chain is Bank of AmericaXXXX XXXX XXXX XXXX XXXX. is an intermediary bank in this transaction, and I assume XXXX XXXX. has been holding my funds since then. The XXXX number for this wire is XXXX. I have previously submitted a complaint against XXXX with Consumer Financial Protection Bureau, case # XXXX. Based on their response received on XX/XX/2022, XXXX XXXX. is unable to assist with a wire in which XXXX is the intermediary bank. XXXX advised to contact the origination bank, which is Bank of America. I have contacted Bank of America prior to that complaint over XXXX times in XXXX and XXXX of 2022 with no luck. Per their verbal statements, they have attempted to request a wire recall which was denied, and can not assist me any further. Bank of America has not provided any proofs that such request have been made and/or denied. Their wire department and money move team were not helpful and I would say some representatives were even rude with me. They told me there was nothing they could do to help me to get my money back into account, and advised I should not call them any more about that wire. It's almost 5 months I am missing {$52000.00} on my Bank of America account. I am a customer of Bank of America, they were the bank sending that wire that got lost. They have charged me wire service fee, and I believe they did not do their job properly to get those money back into my account. By filing this complaint I am asking Bank of America to provide me documental proofs of wire recall requests being made and being denied, and to further investigate this wire transfer until the money being returned into my account. Thank you for the support, XXXX XXXX
Frequently Asked Questions
What is Complaint #5990389 about?
Complaint #5990389 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-09-16T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.