Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5986698
Complaint Overview
Complaint ID: 5986698
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: New Jersey
ZIP Code: 070XX
Date Received: 2022-09-15T12:00:00-05:00
Date Sent to Company: 2022-09-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On or about XX/XX/XXXX, I mailed a check for {$35.00} payable to the XXXX XXXX XXXX XXXX ( along with my holiday cards ) in the mailbox outside the post office on XXXX XXXX in XXXX XXXX, NJ. This mailbox was emptied by thieves at some point in the next XXXX XXXX. I filed a complaint with the US Postal Inspection Services at the time ( CCC Case No : XXXX ). My check was then altered to be made out to a different party ( XXXX XXXX XXXX XXXXXXXX XXXX XXXX ) for a much larger amount ( {$9500.00} ) and deposited into a Bank of America account. Funds were taken from my XXXX account on XX/XX/XXXX. I notified XXXX as soon as I noticed the issue and completed all necessary forms and provided a picture of my check register showing the original check recipient and amount. As of today, XX/XX/XXXX, I have still not received the funds back from Bank of America. I have reached out to XXXX many times in the 9 months since this fraudulent activity has taken place and they continue to tell me they are waiting on a response from Bank of America. Please help me get my hard earned money back. I am happy to provide whatever you need to help you plead my case. As you mention not sharing any confidential information on this forum, please contact me directly at XXXX if you want me to provide the supporting documentation that I have. Thanks in advance, XXXX XXXX
Frequently Asked Questions
What is Complaint #5986698 about?
Complaint #5986698 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-09-15T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.