Checking or savings account -- Managing an account -- Complaint #5986419
Complaint Overview
Complaint ID: 5986419
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Texas
ZIP Code: 75219
Date Received: 2022-09-15T12:00:00-05:00
Date Sent to Company: 2022-09-15T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We have a checking account with Bank of America ( for many years ). Our checking acct is under the names of XXXX XXXX XXXX and XXXX XXXX. On XX/XX/XXXX, my husband wrote check # XXXX for {$2500.00} payable to XXXX XXXX for a description of XXXX XXXX trip. XXXX let us know that he never received the check in the us mail. When we checked online, we saw a copy of the check and XXXX XXXX name had been scratched out and someone named XXXX XXXX name had been written in and he had deposited it into his XXXX account. For some amazing reason, BOA allowed this and debited our account the {$2500.00}! We had to write a replacement check ( we were afraid to send to XXXX XXXX so my husband wrote a replacement check number XXXX to another friend for the XXXXXXXX XXXX trip. ) BOA originally told us it would take 7-10 days to put back in our checking account and we still dont have it. Please help. Thank you.
Frequently Asked Questions
What is Complaint #5986419 about?
Complaint #5986419 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-09-15T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.