Credit reporting, credit repair services, or other personal consumer reports -- Incorrect information on your report -- Complaint #5983246
Complaint Overview
Complaint ID: 5983246
Company: Jpmorgan Chase & Co.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Colorado
ZIP Code: 80015
Date Received: 2022-09-14T12:00:00-05:00
Date Sent to Company: 2022-09-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Subject : Chase credit card reporting late payment I have two Chase credit cards and on one of them, it was reported late payment on credit bureau because of which there was a big drop in my credit score. Payment was of {$11.00} I was in XXXX XXXX Military Service from XX/XX/2022 to XX/XX/2022 and I had very limited access to my phone. I cleared all my payments on XX/XX/2022 before going to XXXX XXXX. I even set up an Auto Payment for both of my cards to prevent late payment. During the XXXX period, As soon as I had an access to my phone, I checked all my credit cards and saw late payment on chase and paid {$11.00} immediately on XX/XX/XXXX. Looks like Auto Payment feature didn't work for chase credit card. After I was done with my XXXX XXXX, I checked my credit score and found that there was a big drop in my credit score because of the late payment reported by Chase Credit Card Service to credit Bureau. I never had a late payment history as well. Called chase credit card customer service regarding this issue and does not seem to be interested to help on it.
Frequently Asked Questions
What is Complaint #5983246 about?
Complaint #5983246 was filed against Jpmorgan Chase & Co. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2022-09-14T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.