Debt collection -- Written notification about debt -- Complaint #5982116

Complaint Overview

Complaint ID: 5982116

Company: Santander Consumer USA Holdings INC.

Product: Debt collection

Sub-Product: Auto debt

Issue: Written notification about debt

Sub-Issue: Didn't receive notice of right to dispute

State: California

ZIP Code: 93551

Date Received: 2022-09-14T12:00:00-05:00

Date Sent to Company: 2022-09-14T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

Greetings, My name is XXXX XXXX. I am filing a complaint against Santandar Consumer USA. Account number : XXXX Santandar Consumer USA XXXX XXXX XXXX XXXX, Texas XXXX XXXX. I am one of many of Santandars predatory lending victims. I purchased a XXXX XXXX XXXX through XXXX in XXXX California. The amount financed was {$16000.00} an APR rate of 27.67 %. The total FINANCE charge was {$17000.00}. Total cost of vehicle {$33000.00} with monthly payments of {$470.00}. I have made payments totaling {$20000.00} as of today and only {$510.00} has went to the principal of the price of the vehicle. I have been paying on this vehicle for 5 years. From XX/XX/XXXX to now XXXX, and only {$510.00} has been applied to the purchase price. I am currently behind {$3200.00} and at risk of my vehicle being repossessed. I am currently being harassed for payment. My vehicle was 1st repossessed in XXXX, and gratefully I was gifted money to recover my vehicle. Since then, it has been a struggle to pay off this vehicle with a 79 month term with payments of {$470.00} a month. I was just made aware of Santandar 's lawsuit that settled a {$550.00} XXXXXXXX XXXX lawsuit for Predatory lending practices by, in my case states that : The consumer who qualifies for this relief, A ) Defaulted on loan but not repossessed and will be given forgiveness and car title if vehicle was purchased between XX/XX/XXXX thru XX/XX/XXXX. In my case, I purchased this vehicle XX/XX/XXXX. Vehicle was repossessed in XXXX. I recovered vehicle and continued to struggle to pay off this vehicle, I am currently in default and at risk of repossession. I am in the one of the 34 states included in this lawsuit, California. I have contacted Santandar once I learned of the Class Action Lawsuit against them that had accused them of violating Business Code XXXX by using Predatory lending practices, Credit Score Modeling knowing consumers will more likely default on the loan and never be able pay the vehicle off. I spoke with several customer service reps, managers and the legal department at Santandar., to find a resolution for my circumstances since I qualify based on the underlying complaint along with my circumstances, they refused to help and demanding past due payments or the risk of repossession. I am filing this complaint because I am a consumer and victim of this scandal. I qualify for forgiveness of the remaining balance due {$16000.00} and car title along with removing all negative and derogatory points off of the XXXX credit reporting bureau 's. Attatched is my contract for this loan with Santandar, my account number listed on all 3 bureau 's and the complaint and settlement information for Santandar Consumer USA. If there is any additional information needed, I can provide upon request. Sincerely, XXXX XXXX XXXX

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This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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