Debt collection -- Attempts to collect debt not owed -- Complaint #5978982
Complaint Overview
Complaint ID: 5978982
Company: Collection Bureau Of The Hudson Valley, INC.
Product: Debt collection
Sub-Product: Other debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid
State: New Jersey
ZIP Code: 07666
Date Received: 2022-09-13T12:00:00-05:00
Date Sent to Company: 2022-09-13T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I cancelled my service with XXXXXXXX XXXX XXXX XXXX about 2 years ago. I paid my bill in full and returned the equipment. I have an email confirming that the equipment was returned. Then a few months later I began getting a bill from them for {$110.00}. I called the company to ask what the bill was for and they were vague about what it was for, final payment or equipment..I told them I'd paid my past bill in full and returned the equipment and asked for copies of my last 3 months. They had stopped my online access so I could not access my bills myself. The said they could not send me those bills. I refused to pay them for something that I did not know what it was for as I very clearly had paid my bill in full and returned the equipment. Then 2 months ago they put the invoice in for collection with Collection Bureau Hudson Valley, XXXX XXXX XXXX CBHV asked me to either pay the debt or send them documentation why it is not owed. I sent them a copy of the email showing that the equipment had been returned, since that is the only thing I could be getting billed for. Instead of accepting that, asking the XXXX for more proof that I in fact owe them any money, they simply put the {$110.00} in for collection, killing my credit which as perfect payment record with not a single late or missed payment.
Frequently Asked Questions
What is Complaint #5978982 about?
Complaint #5978982 was filed against Collection Bureau Of The Hudson Valley, INC. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2022-09-13T12:00:00-05:00.
How did Collection Bureau Of The Hudson Valley, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Collection Bureau Of The Hudson Valley, INC.?
Yes, visit the Collection Bureau Of The Hudson Valley, INC. company profile at readthecomplaint.com/company/collection-bureau-of-the-hudson-valley-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.