Student loan -- Dealing with your lender or servicer -- Complaint #5978788
Complaint Overview
Complaint ID: 5978788
Company: Aes/Pheaa
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: California
ZIP Code: 90621
Date Received: 2022-09-13T12:00:00-05:00
Date Sent to Company: 2022-09-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I submitted an initial request for a refund on my paid off student loans under the cares act for payments made after XX/XX/XXXX, and the initial request did not go through. After submitting a second request through a follow up call on XX/XX/XXXX, the customer service representative quoted me an estimated 6 months or 120 business days before I would receive my refund. Other individuals and companies have quoted 30-45 days and so I believe that with the deadline of submitting for a refund request on XXXX this is not an appropriate timeline to process the refund.
Frequently Asked Questions
What is Complaint #5978788 about?
Complaint #5978788 was filed against Aes/Pheaa regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2022-09-13T12:00:00-05:00.
How did Aes/Pheaa respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Aes/Pheaa?
Yes, visit the Aes/Pheaa company profile at readthecomplaint.com/company/aes-pheaa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.