Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #5971080
Complaint Overview
Complaint ID: 5971080
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: California
ZIP Code: 94580
Date Received: 2022-09-11T12:00:00-05:00
Date Sent to Company: 2022-09-11T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My claim was denied for an amount over XXXX. I didnt receive any reason. The claim was refiled in XX/XX/XXXX. I have called XXXX times and asked them whats taking so long. I escalated the dispute and as on XX/XX/XXXX I still have not yet received a provisional credit or resolution. The last person I spoke to in XX/XX/XXXX told me the bank offers a provisional credit at the discrepancy of the bank. I was not issuers XXXX. I asked why the investigation was taking so long and its been well over the time limits of 45 days. The supervisor told me my case went to special teams and there is no time limit for investigation.
Frequently Asked Questions
What is Complaint #5971080 about?
Complaint #5971080 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2022-09-11T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.