Checking or savings account -- Managing an account -- Complaint #5970785
Complaint Overview
Complaint ID: 5970785
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Massachusetts
ZIP Code: 024XX
Date Received: 2022-09-11T12:00:00-05:00
Date Sent to Company: 2022-09-11T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
On or about XX/XX/XXXX, my Bank of America/Merrill Lynch Cash Management Checking account was frozen without any reason or notification. I have had this account for over 40 years. I am XXXX XXXX XXXX Veteran and XXXX XXXX XXXX and have NEVER had insufficient funds. There were COUNTLESS issues and AGGRAVATION that caused me COUNTLESS HOURS and FEES and Bank of America NEVER answered the phone after HOURS. Some examples of the issues include but are not limited to the following : XXXX - My XXXX Check direct deposit was REJECTED because my account was frozen so the funds were not available and I had to contact US Government to track my money down XXXX - Countless checks I wrote to people for services and credit card bills were bounced. As a result, I was subjected to late fees for some services and everyone I paid was charged {$20.00} dollar bounced check fees XXXX - Bank of America NEVER EMAILED me or called me and I was NEVER able to reach them. XXXX - My wife spent COUNTLESS HOURS on the phone as the account is joint and they claimed that the account was frozen because they mailed my wife a letter asking her to verify her information. However, they never attempted to call or email me to tell me that if my wife didn't respond that they would freeze my account. This is UNACCEPTABLE and I have NEVER HAD to verify any info EVER BEFORE by mail or any other method. My son who used to work in banking noted that it could be XXXX fraud and not to provide personal information. He has had a Bank of America account for 35 years and NEVER shared personal info by mail and NEVER had his account frozen.
Frequently Asked Questions
What is Complaint #5970785 about?
Complaint #5970785 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-09-11T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.