Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5970297
Complaint Overview
Complaint ID: 5970297
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 77083
Date Received: 2022-09-11T12:00:00-05:00
Date Sent to Company: 2022-09-11T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello, My name is XXXX XXXX. My credit card number is XXXX XXXX XXXX XXXX. I made a transaction to buy 2 cases of product in XXXXXXXX but I never received my goods. Then, I opened a dispute in XXXXXXXX with Citibank and they denied my dispute. I don't understand what kind of investigation the bank did but I never received my purchased product. Moreover, the XXXX tracking the merchant provided in the attached letter clearly shows the product is damaged and the merchant has been informed. But I never received my money back. The bank has been negligent in its investigation process. Attached is the screenshot of the XXXX tracking that the merchant provided. Please open an investigation and refund my money. Thanks
Frequently Asked Questions
What is Complaint #5970297 about?
Complaint #5970297 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-09-11T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.